Question 1

How many vehicles are allowed per reservation? Where to park?

Accepted Answer

Only one vehicle is allowed per location.
You have the possibility to park a second vehicle for an additional charge (3€ per day).
You can consider parking the 2nd vehicle for free outside the campsite in a public parking lot, if available.
It is recommended that you do not leave valuable items in plain sight in your car, when you park in the public parking lot. This can attract the attention of thieves and increase the risk of theft.

Question 2

Where can I recharge my electric vehicle on the campsite?

Accepted Answer

The Au Valbonheur campsite does not have fast charging stations for electric vehicles.A fast charging station is located just 900 meters from the campsite in Valbonheur, next to the Valbo Market.

Question 3

Are pets accepted?

Accepted Answer

Pets (except categories 1 and 2) are accepted.

The dog must be kept on a leash on the Campsite. No dog must be left alone in the Accommodation or on the pitch.

Authorized animals must be tattooed or microchipped. You will need to bring your up-to-date vaccination record and pay a supplement.

They must be taken out of the campsite for their needs.

Two animals allowed per campsite and in accommodation.

More information, see:
 
.

Question 4

What is the tourist tax?

Accepted Answer

The tourist tax is collected on behalf of the municipalities and can be increased by an additional departmental tax.

The tourist tax is €0.55 per day and per adult.

When the tourist tax is collected in reality, it must be:

Paid when booking. The amounts then collected are forecast. It may happen that the tax increases, you will then be asked for a supplement.
Paid at the campsite upon arrival
 
Are exempt from the tax, according to article L. 2333-31 of the CGCT:
• Persons domiciled in the territory with a residence liable to housing tax;
• Minors;
• Holders of a seasonal employment contract employed in the territory;
• People benefiting from emergency accommodation or temporary rehousing.

Question 5

What do Camping Valbonheur rates include?

Accepted Answer

The prices at Camping Valbonheur include:
Accommodation, in the reserved category
The location for a car (except exceptions)
The location for a tent or camper van or converted van
Water, gas and electricity
Camping services

Our prices do not include:
Cancellation insurance
Application fee
Household chores
Paid activities offered by the campsite (to be paid on site)
Taxes (tourist taxes depending on the campsite, eco-tax)
The possible supplement for an animal depending on the campsite
A security deposit
Optional Services and Equipment

Question 6

How to get to Camping Valbonheur?

Accepted Answer

The campsite is located in Isère in the Rhône-Alpes region, 12 km from La Mure, 50 km from Grenoble, 66 km from Gap and 32 km from Bourg d'Oisans and the famous "Montée de l'Alpe d' Boo.”

GPS coordinates :
latitude 44.89262
longitude 5.90416

Question 7

What are the arrival and departure times?

Accepted Answer

Arrival and departure times:Accommodation: Arrival from 4 p.m., departure no later than 10 a.m.Pitches: Arrival from 3 p.m., departure no later than 11 a.m.It is important to respect these times, as any excess may result in being billed for an additional night.

Question 8

What to do if you arrive outside of the indicated times?

Accepted Answer

In case of late arrival at Camping Valbonheur, please follow the following instructions:

Contact the campsite representative at the following number: +33(0)659326400, before 6 p.m., to inform them of your late arrival.

Subject to his agreement, you may be authorized to arrive during the night or the following morning.

If you arrive after reception closes, a night watchman will be there to welcome you and allow you to settle into the campsite until 11 p.m. You will then have to finalize the administrative procedures at reception the next morning.

If you do not show up the day after the scheduled day without notifying the campsite representative, your reservation may be canceled. The company reserves the right to put the accommodation back on sale within 48 hours, without you being able to object.

Question 9

Is there WiFi at Camping Valbonheur?

Accepted Answer

Wifi is only present at the entrance to Camping Valbonheur, comfortable Wi-Fi areas have been set up.

In our campsite Wifi is a free service.

Question 10

What activities are offered on a campsite?

Accepted Answer

The list of activities can be consulted on the site in the space:

Question 11

Do I have to clean my accommodation at the end of my stay?

Accepted Answer

End-of-stay cleaning is a supplement already included in your reservation at Camping Valbonheur.

We ask you to tidy and clean the kitchen area before your departure. This includes washing dishes, emptying and cleaning the refrigerator, and emptying the trash.

These tasks are your responsibility and help maintain cleanliness and order in the accommodation you occupy.

Question 12

Deterioration of facilities

Accepted Answer

Any damage to the buildings (tags, breakage, deliberate soiling, etc.) or the gable walls surrounding the campsite is punishable by expulsion.

Question 13

What are the reception hours?

Accepted Answer

We understand the importance of your comfort and safety, which is why we have put measures in place to meet your needs at any time of the day.

LOW SEASON
Our reception is open from 9:00 a.m. to 12:00 p.m. and from 3:00 p.m. to 7:00 p.m. During this period, our team is available to answer all your questions, provide you with information on local activities and assist you in making your stay enjoyable.

HIGH SEASON
Our reception hours are extended to better serve you. Our reception is open from 8:30 a.m. to 12:00 p.m. and from 1:30 p.m. to 8:00 p.m. During these hours, our team is ready to warmly welcome you and help you with all your requests.

Question 14

Security service:

Accepted Answer

Your safety is our priority.To ensure your peace of mind, we have set up a night porter service at reception.During the months of July and August, from 8:00 p.m. to 4:00 a.m., a night watchman is on duty to report any potential issues. Whether it's for security issues, emergencies, or concerns, our night watchman is here to help.

Question 15

What are the opening hours for car barriers?

Accepted Answer

The car barriers at Camping Valbonheur open from 7:00 a.m. to 11:00 p.m.

This means that you can drive in and out of the campsite during this time slot.

Be sure to plan your trips accordingly to avoid getting stuck outside the campsite outside of these times.

If you need to leave or re-enter the campsite outside of these hours, please contact the campsite representative for special arrangements.

Question 16

What happens if I have to leave the campsite before the car barriers open?

Accepted Answer

If you need to leave before 7:00 a.m., you can notify reception the day before, who will inform the night porter of your desired departure time.We advise you to park your vehicle in the car park in front of reception and to make as little noise as possible when leaving early so as not to disturb other campers.

Question 17

What are the opening hours for pedestrian and bicycle gates?

Accepted Answer

The pedestrian and bicycle access next to the Camping Valbonheur reception is open 24/7.

Upon your arrival, an access code will be provided to you to access this space at any time. You can therefore move freely on foot or by bike in this area, even outside reception opening hours.

This arrangement will allow you to take full advantage of the campsite's facilities and services at any time of the day or night.

Question 18

NOISE

Accepted Answer

There must be total silence from 11:00 p.m. to 7:00 a.m.

During the day, we ask you to avoid all noise and discussions that could disturb your neighbors.

Sound devices should be adjusted accordingly and opening and closing of doors should be as discreet as possible.

Question 19

What should I do with my organic waste?

Accepted Answer

In the heart of the town of Valbonnais, an ecological gesture is taking shape thanks to the Trièves-Compostage initiative: the municipal composting site. Nestled near the Superette Valbo Marché, this space dedicated to waste recovery offers a collective solution to reduce our environmental footprint.

At first glance, it appears as a set of three tanks and a maturation corridor. Each of these elements plays a crucial role in the composting process.

The first tank, called the “structurant tank”, houses the shredded material, a mixture of materials which promotes the decomposition of waste. This is where you will draw a little of this precious crushed material to integrate it into the second bin, that of “fresh waste”. This is where you'll throw all your kitchen waste, from vegetable peelings to paper towels.

Once your waste has been placed in the fresh waste bin, it is essential to aerate it using the claw provided to you. This simple gesture promotes better air circulation and speeds up the decomposition process.

As for the third tank, called the "ripening tank", it must remain closed permanently. It is in this bin that the final phase of composting takes place, where the micro-organisms work to transform the waste into a valuable soil conditioner.

It is important to know what can be composted: all your kitchen waste, with the exception of greasy paper from food stores which contains plastic.

Also avoid meat and fish, as they can attract animals and cause bad odors.

Thus, by following these simple instructions and being vigilant about the waste you deposit, you are contributing to the preservation of the environment and the creation of quality compost to enrich the soil of our beautiful town. from Valbonnais.

Question 20

Can I arrive before the reservation date?

Accepted Answer

If you wish to bring forward your arrival day, you will need to book an additional night from the website and indicate in a comment that this is an addition to your basic reservation.

Depending on availability, the additional day can be accepted on the same pitch, accepted with a new pitch for one night or refused.

No parking in front of the campsite is authorized while waiting to enter the campsite other than on the same day of planned arrival.

Question 21

What documents should I present at the  reception upon arrival?

Accepted Answer

When you arrive at reception, you can prepare information in advance to send to receptionists in order to speed up the registration of your stay at reception:

Present an identity document (identity card, passport, driving license, or other: family record book) for each participant of the stay.

Present your pet's vaccination record.

Give the registration number of your vehicle.

Parental authorization must be presented for any minor not accompanied by a legal representative.

Please note, in France, an identity card is compulsory for minors aged 13 and over.

Question 22

How to make a complaint?

Accepted Answer

Any complaint relating to your stay must be sent by post or email (contact@camping-valbonheur.com) within 15 days following the end of the stay, to the following address:

Customer service
Camping Valbonheur
129 Impasse du Lac
38740 Valbonnais

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